Care for older residents has hit the mark

Borough’s resource centres awarded a Charter Mark

Hounslow’s older people resource centres, which combine residential and day support services, have been awarded a Charter Mark. The award recognises excellence in customer service.

Charter Mark is a major part of the Government's drive to modernise public services. To receive it, organisations are judged on tough criteria related to results and services received by customers. Charter Mark is recognised as the national benchmark for customer service excellence.

Cllr Pamela Fisher, lead member for adult social services and health, said: “The award of Charter Mark is clear evidence and welcome recognition that Hounslow Council provides outstanding services to its senior residents. We are absolutely delighted.

“Every day, our staff strive to provide every one of our care home residents and day centre users with exceptional services and first-rate care. The Charter Mark is a demonstration that standards here are high and on a par with the best service providers for older people in Britain.”
The award encompasses Hounslow’s residential homes for older people, including, Clifton Gardens and day support services in Chiswick.

To achieve the award, Hounslow Council had to provide evidence supporting six performance criteria. In addition, the Charter Mark assessor reserved special praise for Roshni Day Support, the borough’s Asian Day Centre, because it demonstrated the Council provides services that are fair and accessible to everyone, and promotes choice.

Achievement of the standard is recognised by awarding the right to display the prestigious blue Charter Mark logo.