Chiswick Company Wins 'Plum' Prizes

My Plumber wins two Hounslow Business Awards

The Hounslow Business of the Year winner for 2013 is local company My Plumber Ltd.

Founder and Managing Director Angela Lyons-Redman said she was delighted at winning the award and also coming first for Best Customer Service.

Angela being presented with the award

"My aim has always been to provide the service that I would want to receive and I hope that these rewards will encourage other businesses to adopt the same attitude", she said.

In 2005, My Plumber consisted of just two phones, a desk in Angela's bedroom and a trusted plumber on a motorbike.

"Simply, I had witnessed first-hand how difficult it was to find a good plumbing service for small jobs in London and I just knew that I could organise it better myself. As a housewife with two very young children, I overcame all the challenges of setting up a business while managing a busy family. I decided from the beginning to make customer service my priority so that everyone could reap the benefits; I went ahead and set up the type of company that I wanted to deal with."

Now, 8 years later, she has 30 employees who work as plumbers, electricians, tilers and handymen.

"The team services more than 150 homes a week but I always remember how I started out and I have always ensured that my team maintain our very high standards through good leadership, communication, training and motivation. I always wanted a skilled, efficient tradesman who treated my home with respect, was polite, clean and prompt and now this is the type of tradesman who I will send out to servicOctober 18, 2013 Best Business of the Year in 2013 is a validation of everything I have worked to achieve with my team. Not only that, but it also gives me the confidence to set new ambitious goals that will help to reinforce the trust and respect we have earned as a company. As I look forward, the same two principles will guide all of my decisions: outstanding customer service, and great value", says Angela.

Angela says her vision for the future is "to offer an even better experience for my employees and our customers.

The Hounslow Business Awards 2013 (sponsored by Barclays) were presented at a Gala Dinner and Awards Ceremony last week the Holiday Inn at Brentford Lock.

October 17, 2013