Only nine out of 700 tickets have been reimbursed

Hounslow Council has said nine people have claimed and been reimbursed for Penalty Charge Notices issued in the pay and display car park at Chiswick House since May 2013.

This is just over 1% ofn estimated 700 tickets wrongly issued since charging was introduced at the site. If they were all refunded the potential cost to the Council would be £12,000.

The decision to reimburse was made earlier this month after the council discovered, due to "an administrative error", enforcement powers were not passed to Chiswick House Trust when they were granted a lease for the car park.

The Council said then it regretted the error and invited anyone who had been fined to contact them to arrange for them to receive a full refund.

All parking enforcement undertaken by Hounslow Council at Chiswick House Trust stopped from 4 March.

A Hounslow Council spokesperson said: “There is no deadline for applying for a refund if you received a Penalty Charge Notice at Chiswick House Car Park between May 2013 and March 2015. So far, nine have been processed and refunded.

“Operational management of the car park has been transferred to Chiswick House Trust.

“The council has been supporting the Trust to reinstate the car park as pay and display as soon as possible.”

Affected motorists are requested to provide their Penalty Charge Notice number and evidence of payment by email to customerservice@hounslow.gov.uk. For general queries about the car park call 020 8583 2000.

Car park charges were introduced on December 3rd 2012 .The parking pay and display fees are from 50p for 30 mins (minimum charge) then two hourly rates up to £15 for all day parking.

March 25, 2015